1 YEAR HOME TRIAL
Take some time and see your purchase through all four seasons. If it’s not perfect, let us know within the first 365 days, and we’ll take it back.
THE RETURN PROCESS
Within the first 14 days of receiving your outdoor furniture, if you decide you’d like to return it, please reach out to us and we’ll send you return shipping labels. Return shipping is free, but because each piece is custom-made to the order, there will be an environmental fee charged that is equal to 15% of your order value prior to any discounts or special offers. Returns within this period must be made in the original packaging.
After the first 14 days, you may return your order within 365 days of receiving it. Returns made during this period are subject to a 25% environmental fee, and you’ll be responsible for return shipping and any associated costs.
Please note that we do not offer returns on throw pillows.
If you plan to ship back your order for any reason, we ask that you do so with the original packaging, padding materials included. Note that within the 14-day return period, original packaging is required for returns. Returns made without the original packaging may be subject to additional costs, which are to be subtracted from your refund.
Once your order arrives back at our warehouse, we’ll process your refund within 1-2 business days. After that it’s up to your bank to credit your account which usually takes around 5-7 business days. If it takes any longer than that, let us know and we're happy to check in with them on your behalf.
If you would like to cancel your order, please email us at firstname.lastname@example.org within 24 hours of placing your order and we will refund you in full. If it is after 24 hours, there will be a 15% production fee deducted from your refund as we’ll have already started on production. If your item has already shipped, it is no longer able to be cancelled but may be returned in accordance with our return policies.
An exchange is handled the same way as a return. Just email us at email@example.com within 30 days of receiving your item and let us know that you’d like to make a return. As soon as we have your item back at our warehouse, we will issue you a refund minus any applicable costs noted in our return policy. Your new order will be treated as a separate transaction and you can go ahead and place a new order on our site, or we can help you place it if needed.
IN CASE OF DAMAGES OR DEFECTS
Just take some photos of the problem (be sure to include images of the packaging) and email them to us at firstname.lastname@example.org.
Any damages that are incurred during shipping & handling must be reported to us within 48hrs of delivery in order for it to be covered under warranty. Send us details at email@example.com.
We offer a three year warranty on our furniture against material and manufacturing defects applicable to the original owner effective from the date of delivery. Warranty does not apply to any conditions resulting from faulty installation, outdoor use, misuse or expected wear. We will repair or replace, at our discretion, any part of the product or the entire product if it is deemed defective. In the event that you find yourself experiencing an issue with our guarantee, please reach out to us so we can make it right. We’ll require photographs to properly evaluate the condition of the product.