1 YEAR HOME TRIAL
Take some time and see your purchase through all four seasons. If it’s not perfect, let us know within the first 365 days, and we’ll take it back.
THE RETURN PROCESS
Within the first 14 days of receiving your outdoor furniture, if you decide you’d like to return it, please reach out to us and we’ll send you return shipping labels. All returns within this period must be in perfect condition. Return shipping is free, but because each piece is custom-made to the order, there will be an environmental fee charged that is equal to 15% of your order value prior to any discounts or special offers.
After the first 14 days, you may return your order within 365 days of receiving it. Returns made during this period are subject to a 25% environmental fee, and you’ll be responsible for return shipping and any associated costs. All returns within this period may be returned with only expected wear. Products with wear or damage beyond expected wear (deemed at our discretion) from external causes such as misuse, accident, neglect and abuse from humans and animals alike will not be covered by this return policy.
Please note that we do not offer partial returns or returns on throw pillows, Quick-Use Outdoor Cushion Covers, All-Season Outdoor Protective Covers, or custom orders.
Once your order arrives back at our warehouse, we’ll process your refund within 1-2 business days. After that it’s up to your bank to credit your account which usually takes around 5-7 business days. If it takes any longer than that, let us know and we're happy to check in with them on your behalf.
We offer a complimentary three year Limited Warranty on our furniture against material and manufacturing defects applicable to the original owner effective from the date of delivery. This Limited Warranty does not apply to any conditions resulting from faulty installation, misuse or expected wear. We will repair or replace, at our discretion, any part of the product or the entire product if it is deemed defective. In the event that you find yourself experiencing an issue with our guarantee, please reach out to us so we can make it right. We’ll require photographs to properly evaluate the condition of the product. Click here for more information on the Chicory Limited Warranty.
We offer Extended Warranty options for purchase at checkout to protect your purchase against accidental damage. Learn more