Refund policy

Try It Outdoors, Risk-Free

We want you to love how your outdoor furniture looks, feels, and fits. Chicory gives you up to 30 days to experience your furniture in your own space. If it’s not the right fit, eligible products can be returned under our 30-Day Home Trial.

Return options depend on the product purchased, whether it is marked as Clearance, and whether Premium Order Protection was added to your order.

Satisfaction Guaranteed

Eligible Chicory products come with a 30-Day Risk-Free Home Trial.

Returns made within the first 14 days are completely free and receive a full refund, with no return shipping, restocking, or handling fees.

Returns are also accepted on days 15–30, giving you extra time to make sure your furniture is right for your space. A small handling fee of $25 per seat applies during this period.

With Premium Order Protection, free returns are extended through the full 30-day trial, with no return shipping, restocking, or handling fees.

Please note that Premium Order Protection is nonrefundable.

Clearance Purchases

Products marked as Clearance are Final Sale and cannot be returned or exchanged under our standard policy.

If Premium Order Protection is purchased with a Clearance item, that purchase becomes eligible for free returns for up to 30 days, with no return shipping, restocking, or handling fees.

Premium Order Protection itself is nonrefundable.

Premium Order Protection

Premium Order Protection adds an extra layer of flexibility and shipping protection to your purchase.

30 Days of Free Returns

Premium Order Protection extends free returns from 14 to 30 days, giving you more time to make sure your furniture is right for your space.

  • No return shipping

  • No restocking fees

  • No handling fees

Final Sale Clearance products become eligible for free returns within 30 days with Premium Order Protection. 

Shipping Protection

Your order is also covered for:

  • Lost packages

  • Theft

  • Damage during transit

  • Missing items

  • Incorrect items

Priority Concierge Support

Receive expedited assistance from a dedicated support team member when you need help with your order.

Please keep your original packaging to make the return process as easy as possible. Premium Order Protection is nonrefundable.

The Return Process

Chicory modular outdoor seating arrives in compact shipments, with each seating module individually packaged.  All fabric covers will be shipped in their own, separate box.

For the simplest and most sustainable unboxing experience, we recommend:

  • Keep the original packaging while you decide if your furniture is right for your outdoor space.

  • Unbox and dress one seat module at a time. Keeping the remaining modules packaged makes a potential return much easier.

If your purchase isn’t the right fit, initiating a return is simple. Email us at support@chicoryhome.com and our team will provide return shipping labels along with instructions for repackaging your furniture.

Our goal is to make returns as straightforward and sustainable as possible. Keeping original packaging and limiting unnecessary unpacking helps simplify the return process while reducing excess packaging and transportation waste.

Refunds 

Once your returned order arrives at our warehouse, please allow 10–12 business days for your refund to be processed.

After your refund is issued, banks typically require an additional 5–7 business days for the credit to appear in your account. If it takes longer, contact us and we'll be happy to help check on its status.

Exchanges

Eligible products can be exchanged within 30 days of delivery.

Email support@chicoryhome.com and our team will provide return shipping labels and instructions. Once your original furniture is received at our warehouse, we'll issue your refund.

Your replacement furniture is treated as a new order and can be purchased directly through our site or with assistance from our team.

Clearance items are not eligible for exchanges.

Canceling an Order

Need to cancel an order? Contact support@chicoryhome.com as soon as possible and we'll help process your request.

If your furniture has already shipped, the order can no longer be canceled, but our team can help you initiate a return in accordance with the applicable return policy.

Damaged or Defective Furniture

If your Chicory furniture arrives damaged or defective, please email support@chicoryhome.com within 48 hours of delivery.

Include photos showing the issue and the original packaging so our team can evaluate the problem and work toward a quick resolution.

Shipping and handling damage must be reported within 48 hours of delivery.

Limited Warranty

Chicory furniture includes a complimentary Limited Warranty for the original purchaser at the original delivery address.

The Limited Warranty covers manufacturing defects for 1 year from the date of delivery and structural frame defects for 3 years from the date of delivery.

The warranty does not cover conditions resulting from faulty installation, misuse, or expected wear. For purposes of the Limited Warranty, a manufacturing defect is one that causes the product to be structurally unsound, faulty, or significantly alters its appearance.

If you believe your furniture has a covered defect, contact our team with photographs so we can properly evaluate its condition and help make it right.

Click here to learn more about the Chicory Limited Warranty.

The Chicory Return Policy was last updated on August 18, 2026.